Job Title : Reporting Leads

Job ID : 2136498285

Posted on : 28-6-16

Designation : Reporting Leads

Experience : 7-13 yrs

Location : Bangalore

Salary : Market std

Client Name : MNC

Education : Any

Skills : MS SQL Server, Business Analytics, Data Mining, Service Now, BI SAP

Priority : High

Description :

Roles and Responsibilities: 

� Accountable of ensuring Report Portfolio Governance is in place across GSD organization and establish liaison with stakeholders to ensure Report Portfolio brings a single version of the truth 
� Accountable for central administration of Report Portfolio to drive standardization rationalization and simplification and customer satisfaction 
� Accountable for on time reporting delivery and report quality
� Handle reporting prioritization to match reporting production with dynamic IS needs ensuring properly schedule and delivery 
� Handle operational relationship with Reporting Stakeholders across SABMiller 
� Build up Analytics and Data Mining capabilities based on robust data quality assurance 
� Define and agree an evolving roadmap to improve reporting capabilities about self-service dashboards and out-of-the-box reports utilization 
� Mentoring and guiding Reporting Service team to grow up his empowerment and capabilities as well as his understanding of business requirements
� Chair Report Portfolio meetings to gain commonality understanding of requirements and avoid issues on Service Management Tool Service 
� Interact with associated projects to ensure successful handover of new Reporting capabilities into operation 
� Liaise with the Reporting Stakeholders throughout the Reporting Service lifecycle in order to o Resolve issues preventing the correct operation of the service o Improve the maturity performance and quality of the service. o Get endorsement about Reporting Service and gain customer satisfaction Education and Certification Comments

Experience details: 

� Proven knowledge of Service Now Reporting capabilities
� Desirable knowledge on Service Now Business Analytics capabilities 
� Background on Crystal Enterprise and Designer and MS SQL Server 
� Desirable background on other Analytic technologies like BI SAP 
� Others like Excel VBA Macros and XML are desirable 
� Competent in the use of Microsoft PowerPoint Project Word and Excel

Technical Skill Details: 

� Experience leading Service Reporting function in complex and matrix organizations 
� Strong planning and managing delivery to plan as well delegating skills 
� Strong business acumen and customer oriented 
� Ability to build liaison with dispersed reporting stakeholders and drive customer services 
� Strong negotiation skills and ability to resolve problems and follow through to completion 
� Ability to deliver results with right quality and attention to detail 
� Proactive and preventive orientation to anticipate and drive issues
� Ability to deliver under pressure working 
� Collaboration Communication and Decision making skills
� Good command of written/verbal business English 

Additional Comments: 
� Governance & Ownership with no issues for Reporting Services 
� Report Portfolio managed and evolved with standardization and no issues on Reporting delivery 
� Analytics and Data Mined anchored on reporting services 
� Customer satisfaction improved (linked to Reporting Services)
� Adherence to agreed Service Levels and KPIs once defined

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