Job Title : Application Support

Job ID : 3859287450

Posted on : 23-6-2016

Designation : Application Support

Experience : 2-3 yrs

Location : Pune

Salary : Market std

Client Name : MNC

Education : Any

Skills : Basic Unix, Shell Scripting, Oracle PL/SQL

Priority : High

Description :

Good Proactive Communication Skills, Knowledge of L0 and L1 production support, Willing to work in shift (24x7) to manage the team.
Handle client escalations, create post mortem
Skillset –  Non-technical (Basic Unix, Shell Scripting, Oracle PL/SQL will be preferred)
Knowledge of SLA / KPI for production support
Incident Management Knowledge - Log all requests and incidents, categorize and prioritize them, Users Entitlement Requests.
Real time monitoring: Email notifications, Resolution of frequently occurring (known issues) user incidents or service requests  using documentation

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