Job Title : Network NMS/NSM Troubleshooting
Job ID : 2306078769
Posted on : 5-5-2016
Designation : Network NMS/NSM Troubleshooting
Experience : 1-6 yrs
Location : Bangaloe
Salary : Market Std
Client Name : MNC
Education : Any
Skills : NMS / NSM / EMS Troubleshooting, Linux
Priority : High
Deliver high-quality technical assistance for Network & Security Manager (NSM) and Junos Space network management software.
Proven experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
Must have working knowledge of network and service management concepts, networking protocols [L2-L7] and high availability.
Must have sound knowledge of Linux system level troubleshooting.
Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation.
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Document and reproduce customer related networking problems, and escalate the case to ATAC for timely resolution.
Create FAQs/KB for knowledge transfer.
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
Must be experienced in large scale software applications deployment, configuration [config files and script based] and debugging.
Knowledge of Juniper/Net screen security devices and JUNOS based devices a plus.
Juniper Networks Certified Security Associate certificate is a plus.
Extensive background in internetworking, LAN, and WAN technologies required.
Demonstrated ability to accurately gather information and document same in a CRM system.
Ability to support 24/7
Strong working/ conceptual knowledge of network security technologies
Demonstrated track record of providing outstanding customer service.
Superior verbal and written communication skills. Ability to capture and interpret packet traces.
Strong Linux knowledge is desired.
Very good understanding of TCP/IP and networking fundamentals
Strong troubleshooting skills is essential for the role
Working knowledge of Microsoft Windows (8, 7, XP, 2000, NT, 98, etc.)
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