Job Title : Network NMS/NSM Troubleshooting

Job ID : 2306078769

Posted on : 5-5-2016

Designation : Network NMS/NSM Troubleshooting

Experience : 1-6 yrs

Location : Bangaloe

Salary : Market Std

Client Name : MNC

Education : Any

Skills : NMS / NSM / EMS Troubleshooting, Linux

Priority : High

Description :

Role Description:

 Deliver high-quality technical assistance for Network & Security Manager (NSM) and Junos Space network management software.
 Proven experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
 Must have working knowledge of network and service management concepts, networking protocols [L2-L7] and high availability. 
 Must have sound knowledge of Linux system level troubleshooting.
 Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation. 
 Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. 
 Document and reproduce customer related networking problems, and escalate the case to ATAC for timely resolution.
 Create FAQs/KB for knowledge transfer. 
 Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required. 
 Must be experienced in large scale software applications deployment, configuration [config files and script based] and debugging.
 Knowledge of Juniper/Net screen security devices and JUNOS based devices a plus.
 Juniper Networks Certified Security Associate certificate is a plus. 
 Extensive background in internetworking, LAN, and WAN technologies required. 
 Demonstrated ability to accurately gather information and document same in a CRM system. 
 Ability to support 24/7 
Requirement: end
 Strong working/ conceptual knowledge of network security technologies
 Demonstrated track record of providing outstanding customer service. 
 Superior verbal and written communication skills. Ability to capture and interpret packet traces. 
 Strong Linux knowledge is desired.
 Very good understanding of TCP/IP and networking fundamentals
 Strong troubleshooting skills is essential for the role
 Working knowledge of Microsoft Windows (8, 7, XP, 2000, NT, 98, etc.)

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