Dear Candidate,

Greetings from Pentagon consultancy services.

1. Supporting the applications and Infrastructure as Support engineer (L1) Working hands-on, Windows, ADS, LDAP Autosys, XML swiss replica watches

2. Thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro active approach, initiative to resolve problems

3. Works with little direction and supervision, adapts to changing priorities. 

4. work in 24 7 support project, Knowledge of the TCPIP protocol family, Scripting Batching, Basic understanding of network components like Routers and Switches, basic Database knowledge, knowledge of Microsoft Client Server Technology and related products (including Active Directory, HP Enterprise Manager and founded network skills)

5. Drive investigation of Root Cause Analysis (RCA) for critical events. Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach. 6. Responsible for sending all Incident notifications as per agreed process. Chair bridge calls for effective coordination, incident resolution, service restoration

6. Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLAs and KPIs 

7. Proactively monitor applications systems to capture potential issues (alerts, performance) before they occur, in accordance with monitoring maintenance procedures

8. Ensure completeness of root cause for major critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents. 

9. Provide technical assistance to team members during the issues

10. Report promptly to management and business partners regarding critical outages until resolution Security aspects of IT (especially Desktops, Laptops, Printers, Blackberry, LAN).