Job Title : L1/L2 TAC – NSM & Junos Space

Job ID : 7293371267

Posted on : 24-03-2015

Designation : L1/L2 TAC – NSM & Junos Space

Experience : 3 to 7 yrs

Location : Bangalore

Salary : Industry Standard

Client Name : MNC

Education : Graduation

Skills : Network & Security Manager (NSM) , Junos Space , FCAPS, SNMP, CLI, NMS Northbound Interfaces, XML, XSLT, Linux, Juniper security, Netscreen security, Juniper Networks Certified, Network security technologies, TCP/IP , Microsoft Windows.

Priority : HOT

Description :

Job Description:

 -   Deliver high-quality technical assistance for Network & Security Manager (NSM) and Junos Space network management software.

 -   Proven experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.

 -   Must have working knowledge of network and service management concepts, networking protocols [L2-L7] and high availability. 

 -   Must have sound knowledge of Linux system level troubleshooting.

 -   Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation. 

 -   Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. 

 -   Document and reproduce customer related networking problems, and escalate the case to  ATAC for timely resolution.

 -   Create FAQs/KB for knowledge transfer. 

 -   Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required. 

 -   Must be experienced in large scale software applications deployment, configuration [config files and script based] and debugging.

 -   Knowledge of Juniper/Netscreen security devices and JUNOS based devices a plus.

 -   Juniper Networks Certified Security Associate certificate is a plus. 

 -   Extensive background in internetworking, LAN, and WAN technologies required. 
 -   Demonstrated ability to accurately gather information and document same in a CRM system. 

 -   Ability to support 24/7

 -   Strong working/ conceptual knowledge of network security technologies

 -   Demonstrated track record of providing outstanding customer service. 

 -   Superior verbal and written communication skills. Ability to capture and interpret packet traces. 

 -   Strong Linux knowledge is desired.

 -   Very good understanding of TCP/IP and networking fundamentals

 -   Strong troubleshooting skills is essential for the role

 -   Working knowledge of Microsoft Windows (8, 7, XP, 2000, NT, 98, etc.)

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