Pentagon Consultancy Services
Job Title : Incident Management
Job ID : 7978216863
Posted on : 11-03-2015
Designation : Incident Management
Experience : 5 to 8 yrs
Location : Bangalore
Salary : Industry Standard
Client Name : MNC
Education : Graduation
Skills : IT Service Delivery, ITIL
Priority : HOT
Description :
Job Description:
Incident Management (IM) :-
- Leading day to day Service Delivery of Technical and Non-Technical Functions.
- Customize processes based on the clients maturity level with each of the ITIL process (Incident Management etc.).
- Chair the Daily sync up call for all the teams and discuss outstanding issues.
- PR to DR critical scheduled activity (CRQ)
- Responding to all input regarding unplanned service interruptions from customers and internal IT.
- Chair Bridge calls for effective coordination, incident resolution, service restoration.
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