Job Title : Incident Management

Job ID : 7978216863

Posted on : 11-03-2015

Designation : Incident Management

Experience : 5 to 8 yrs

Location : Bangalore

Salary : Industry Standard

Client Name : MNC

Education : Graduation

Skills : IT Service Delivery, ITIL

Priority : HOT

Description :

Job Description:

Incident Management (IM) :- 

- Leading day to day Service Delivery of Technical and Non-Technical Functions. 

- Customize processes based on the clients maturity level with each of the ITIL process (Incident Management etc.). 

- Chair the Daily sync up call for all the teams and discuss outstanding issues. 

- PR to DR critical scheduled activity (CRQ) 

- Responding to all input regarding unplanned service interruptions from customers and internal IT. 

- Chair Bridge calls for effective coordination, incident resolution, service restoration. 

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