Job Title : Desktop Management Services

Job ID : 2618260848

Posted on : 11-03-2015

Designation : Desktop Management Services

Experience : 6 to 8 yrs

Location : Bangalore

Salary : Industry Standard

Client Name : MNC

Education : Graduation

Skills : Technical Support, SCCM, Solution Architect, ITIL, Mac OS

Priority : HOT

Description :

Job Description:

Managed Desktop Services: 

Mandatory skills: 

- At least 6 to 8 years of experience exclusively in End User computing/ End User Support Services 

- Solution architecture for desktop management : best clock

Pre-Sales support /RFP- RFI support for Large Desktop deals particularly on DeskSide Services comprising Asset Management, VIP support, Printer device support, H/W breakfix, Install Move Add changes (IMAC), Patch management, Device Management, FTE Effort calculation, SLA Evaluation, Transition Approach & Cost Estimation will be a critical requirement 

- Understanding of Print Management Services/ End User Print Device and other peripheral device support is desired. 

- SME knowledge in the area of Desktop L2/L3 technologies - Windows XP/Windows 7/Windows 8.1 

- SME knowledge and work experience with Two or more remote connectivity tools like Dameware, PCAnywhere, Bomgar,VNC, logmein, ApTean etc.. 

- Knowledge of Desktop Management tools like SCCM, Altiris, LANDesk etc. is an added advantage 

- Understanding of Desktop Image Management tools MDT, W AIK 7/ W ADK, SCCM is preferred 

- Understanding and work experience of ITIL/ITSM  to Incident Management, Request Management, Problem Management, Release management, Capacity management is a MUST. 

Good to Have: 

- Service Desk Background Desktop Support: OS Issues, Application Issues, Outlook, Internet Explorer, Network Related, VPN Software 

- MAC Device Management. Knowledge of MAC OS and MAC device support is a Plus. 

- Citrix VDI/VMare VDI technologies 

Apply Now

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