Job Title : ServiceNow Administration

Job ID : 2052007415

Posted on : 10-03-2015

Designation : ServiceNow Administration

Experience : 3 to 6 yrs

Location : Mumbai/Pune

Salary : Industry Standard

Client Name : MNC

Education : Graduation

Skills : ServiceNow, Server Administration, ITIL

Priority : HOT

Description :

Job Description: 

Handled multiple projects for IT Service Management (ITSM) tools implementation and customization based on ITIL best practices and project management based on PMI best practices 

- Design of workflows of the processes in Service-Now. 

- Configure Service-Now tool for the defined processes. 

- Design and develop scripts for any customization required. 

- Technical implementation and support of various service-now modules 

- Maintain service now instances including: 

- Building, testing, rolling out new workflow 

- Building, running reports on a regular basics 

- Troubleshooting Expertise in Discovery/CMDB. 

Experience on integration of SNOW with other tools like TROUX etc. Core Skills 

- ITSM Tool implementation, Administration and Management 

- ITIL Process design & implementation 

- ITSM Tool customization and scripting knowledge 

- Good knowledge of database technologies Professional Certifications: 

- ITIL V3 Foundation (Required) 

- ITIL V3 Intermediate (Desired) 

Service-Now Administration (Desired) Technical Skills ITSM Tools: 

- Working knowledge of tools such as HP Service Manager, Service Now, BMC Remedy & CA Service Desk. 

- Expertise with MS Excel for reporting, tool creation and scripting. Education Bachelor of Engineering in any discipline. 

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