Pentagon Consultancy Services
Job Title : Service Delivery Managers - IT Infrastructure
Job ID : 1473235280
Posted on : 6-3-2015
Designation : Service Delivery Managers - IT Infrastructure
Experience : 12 to 24 yrs
Location : Bangalore/Chennai/Pune
Salary : Industry Standard
Client Name : MNC
Education : Graduation
Skills : IT Service Delivery, IT Infrastructure, CTO, Security, ITIL
Priority : HOT
Description :
Job Description:
- Manage a large team to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services for areas such as given below but not limited to:
a) Server Support & Administration,
b) I/T Security Administration,
c) Storage Management
d) Database Administration
e) Production Control
f) Console Operations / Computer Operations
- Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for a vertical
- Participate in the solution development phase of bid life cycle
- Participate in organizational activities like recruitment
- Responsible for people management with specific reference to managing the growth and development of the people working in the team.
- Responsible for the financial parameters of the area he runs through CP, cost of delivery initiatives, pyramid management, people rotation, ELT absorption program, managing operations costs like shift ratio, transport cost
- Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency
- Manage delivery of technical design/proposal preparation and/or approval on change orders
- Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of contract delivery
- Mange issues and risks
- Responsible for targeted customer satisfaction
- Responsible for running an ITIL compliant operation and enforcing security and compliance requirements and customer
- Work closely with resourcing team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue loss
Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement.
Experience (No of years):
Minimum 12 yrs. of which at least 5 years should be as Delivery Manager for Infrastructure Management Services of a medium or large sized account
Desired Skills:
- Understanding of IM delivery policies and strategies, as well as financial, human resource, and contractual policies and strategies which influence IM Outsourcing technical solution development.
- ITIL, 6Sigma, Lean certifications
Mandatory Skills:
- Ability to recognize and articulate complex problems related to the project / segment of the project or function.
- Creativity and judgment in development of multiple solutions related to project objectives utilizing recognized project management techniques.
- Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.
- Ability to analyze problems and create solutions involving finance, scheduling, technology, methodology, tools and solution components.
Ideal candidate:
- Candidate should have experience managing 150-200 people.
- Should have experience handling a minimum of 15 - 20 million USD and growing.
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