Job Title : Account Manager / Business Development, India Sales - Captives
Job ID : 2801977410
Posted on : 6-3-2015
Designation : Senior Account Manager
Experience : 10 to 15 yrs
Location : Delhi / Gurgaon
Salary : Industry Standard
Client Name : MNC
Education : Graduation
Skills : Finance/Banking,Insurance,Healthcare,Retail, Manufacturing,Hi-Tech
Priority : HOT
Description :
Position Title: Account Manager / Business Development, India Sales - Captives
Desirable qualifications:
Mandatory -B.Tech / B.E./MCA
Desirable - MBA/PGDM/PGDBA or equivalent degree from leading institutions
Experience:
- Total of 10+ Years of experience
- At least 3-4 years of experience in Account Management / Customer Engagement Management/ Sales / Business Development in IT Services organizations
- If has worked with Captive Client would be an added advantage
Role:
Key Responsibilities:
- Deliver the revenue and the gross margin targets for the account
- Drive the overall sales revenues and increase strategic value of the Services and solutions within an account
- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines
- Build & maintain executive relationships with the nominated accounts to increase the organization’s visibility & operate as key business contact within accounts for all business related issues
- Serve as a focal point for customer services issue escalation.
- Manage closure on customer support issue to maintain high levels of customer satisfaction and loyalty with customers.
- Provide timely and accurate forecasting, as well as reporting on completed deals.
- Prepare monthly forecasts for sales reviews with the sales management team.
- Responsible for revenue collections
- Monitor, support and improve delivery and operational parameters of the account
Soft Skills Required:
- Strong interpersonal, verbal and written communications skills
- Self driven, self-discipline, organized, and focused in conducting account management tasks.
- Excellent negotiation, mediation and conflict management skills.
- Excellent presentation and articulation Skills.
- Ability to guide others through complexity, ambiguity and uncertainty
Experience & Tech/Domain Skills Required:
- Experience in working in/with IT/IS services/engineering services companies in account management
(Desirable – Experience in working with Captive/MNC customers in India)
- Tech-savvy, should be aware of various technologies (Java, Microsoft, Open Systems, SAP, Infra Mgmt, Engineering, BI/DW) and have good understanding of IT/IS/Engg Services
- Good domain skills in one/more domains worked in (e.g. Finance/Banking/Insurance/Healthcare/Retail /Manufacturing/Hi-Tech)
- Good at MS Office, Excel&Powerpoint
Posting:
- Delhi (Gurgaon), should be open to travel.
- The position is based at our sales office in Gurgaon. But frequent travelling to client offices in India
Reports to: Head of Captive Services Business based in Bangalore
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